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Read These Terms Before You Start

These terms set out what you agree to when you open and use a nagavai account — covering deposits, withdrawals, account conduct and eligibility.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without noticeVoid where prohibited
nagavai Read These Terms Before You Start
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms are not just about what you can and cannot do — they also set out what we commit to on our side. Account security, data handling and how we process your wallet information are part of this agreement, not separate from it.

Wallet Data Handling

Your bKash, Nagad or Rocket number is stored against your account only for transaction matching. We do not share it with third parties outside our payment verification process.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately — we can freeze the account while you verify identity.

Data Retention Policy

We retain account records for as long as required by our operational obligations. You can request a summary of what we hold by contacting support through the live chat or email path.

Requesting Terms Changes

If you believe a term has been applied incorrectly to your account, raise it via email with your account ID. We review each case and respond with a written outcome within our standard queue time.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If any part of these terms is unclear — account restrictions, wallet verification holds, or eligibility questions — our support team handles all of it. Reach out through the channel that suits you; we respond in the order queries arrive and prioritise anything flagged as an account block.

Team online

Live Chat

Open the chat icon from any page on nagavai. It connects you directly to an agent who can look up your account and clarify any term in real time.

Email Support

Send a detailed query to our support address. Useful for wallet verification disputes or written records of a terms clarification you need to keep.

Account Help Centre

The Help Centre inside your account dashboard covers the most common terms questions — wallet rules, verification steps and what triggers an account review.

Common Questions About Our Terms

These are the questions we see most often about how our terms apply to real account situations — wallet holds, eligibility checks, account suspensions and how to dispute a decision.

The core terms apply to both. Sports betting and casino products sit under the same account agreement, though any promotional credit attached to a specific product carries its own stated conditions at that point of use.

The deposit is held pending verification. Support will contact you via your registered details to resolve the mismatch before funds are credited or returned. Keeping your wallet number current avoids this.

Yes. We post updated terms on this page and continued use of your account after the update counts as acceptance. Check this page when you see a notification banner inside your account dashboard.

Eligibility depends on your local law. We do not determine legal access on your behalf. If you are in a region where online betting is restricted, these terms do not override that restriction.

Yes. Funds in a suspended account are held, not removed. Suspension triggers a verification process — complete it through support and your balance remains accessible once the review closes.

Contact support by email with your account ID and a data request. We compile a summary of what we hold against your registration and respond through the same email thread within our standard queue.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.