Reference

Open Your nagavai Account Without the Fuss

One mobile number, one code, one password — that is the whole sign-up, and the wallet behind it covers cricket, live tables and slots without a second login.

Mobile number sign-upSMS code on a new phoneCricket, slots and live tablesEnglish-language account help
Explore the Lobby Read FAQ
nagavai Open Your nagavai Account Without the Fuss
ACCOUNT HELP

Get Account Help Without Leaving the Page

Account questions turn up at odd hours, usually right after a dropped catch and a rushed transfer. Once you are signed in, chat sits on the same screen as your wallet, so an agent can see the session you are asking about without you retyping your number. For anything that needs a screenshot — a wallet receipt, a failed code, a locked handset — email keeps the thread together. We answer in English and work through the queue in the order it arrives, so a half-written follow-up rarely gets you there faster.

Live chat inside your account Open chat while signed in and the agent already sees your account state, so you skip explaining your number twice. Quickest for a code that will not arrive or a transfer that has not appeared.
Email with the receipt attached When a payment needs tracing, send the wallet screenshot to our support address. Include the TrxID and the time you sent it — that pair is what makes the check straightforward.
Locked out of a session If the code keeps failing, tell support the number and the handset you are using. We can see whether the message was delivered or held back by your operator.

What Happens After You Tap Create

Your first screen asks for a mobile number and a password with letters and numbers in it. Pick something that is not your birth year; that password is the one thing standing between your wallet and anyone holding your phone. Then comes the code we text you — type it in and the account opens

with an empty wallet, ready for its first deposit. From there you land on the lobby rather than a blank page. Cricket markets sit first, since that is what a Friday afternoon in Dhaka usually calls for — Live Cricket Bet is the one most people reach for — with slots and live tables one

tab across. Browsing costs nothing, so you can look around before you fund anything. Signing in later follows the same path: number, password, then the SMS code if we ask for it. Change handset and expect that extra code every time until the new device is recognised. That is deliberate, not a fault. Keep your

registered number active; it is how we reach you about a pending withdrawal or a locked session.

  • Mobile number first We ask for a Bangladesh number and a password, nothing else, before you can see the lobby. No email loop, no document upload parked in front of the form.
  • Code on a new handset The first sign-in on an unfamiliar phone needs the SMS code we text you. It costs a moment; it also keeps someone else from opening your wallet on a borrowed handset.
  • One balance across sections Cricket markets, live tables from Evolution and slots from Pragmatic Play all pull from the same wallet, so you never shuffle money between screens mid-session.
  • Withdrawals you can watch A payout request shows as pending in your wallet until our team finishes the name check. You see where it is, rather than waiting on a message that may never come.

Account

Your first screen asks for a mobile number and a password with letters and numbers in it. Pick something that is not your birth year; that password is the one thing standing between your wallet and anyone holding your phone. Then comes the code we text you — type it in and the account opens with an empty wallet, ready for its first deposit. From there you land on the lobby rather than a blank page. Cricket markets sit first, since that is what a Friday afternoon in Dhaka usually calls for — Live Cricket Bet is the one most people reach for — with slots and live tables one tab across.

Explore the Lobby

Your details are encrypted for secure account access.

WALLET FIRST

Add Money With bKash, Nagad or Rocket

Funding follows the path you already use to send money to a cousin. Pick bKash, Nagad, Rocket or Upay at the cashier, copy the account number the page shows, and send from your own app. The reference you enter is what ties that transfer to your account — one wrong digit and the money sits unattached until support traces it. Do not send from a friend's wallet; the sender name should match the name on your account. Once the transfer lands, the balance appears in your wallet and every section opens.

bKash Send from your own bKash app to the number the cashier displays, then type the TrxID into the box. Keep the confirmation SMS until the balance moves.
Nagad Nagad works the same: copy the receiving number, send the amount, paste the transaction ID. Check the first and last digits before submitting, since a mistyped ID is the usual cause of a delay.
Rocket Rocket numbers carry a check digit, so copy the full string instead of typing it from memory. Use the Rocket app on your own SIM and hold on to the SMS receipt.
Upay Upay sits in the same row for anyone who prefers it. Pick the logo, send to the number shown, and keep the confirmation message in case support needs to match the transfer later.
SIGN-IN SAFETY

How We Keep Your Sign-In Safe

Every page in the sign-in and cashier flow runs over an encrypted connection. Passwords are stored hashed, which means nobody on our side reads yours back to you; forget it and we reset rather than retrieve. Identity checks happen before a withdrawal leaves the wallet, once, and stay attached to your name. One account per person is the rule — sharing a login is the fastest way to lose your own balance. Your number and any document you send are used for account and payment checks only.

Encrypted sign-in

The form, the code step and the cashier all run over HTTPS, so the password you type stays unreadable in transit — including on shared Wi-Fi at a tea stall.

One name, one account

A second account under someone else's name puts both at risk. Keep one, in your own name, matched to the sender details on your bKash, Nagad or Rocket wallet.

Checks before payout

Before a withdrawal leaves the wallet we match the account name to the wallet name. It is the step that keeps a stolen login from cashing out to a stranger.

Your details stay yours

The number you register and any document you send are held for account and payment checks. Access is limited to the team handling your case; we do not pass them on.

Signing Up and Signing In

Short answers to the things people ask before they open an account. If your question is about a specific transfer or session, chat is faster than mail — the agent can see the account while you talk.

One active Bangladesh mobile number and a password. We text a code to that number during sign-up, so keep the SIM in the handset while you finish the form.

No. The number, the account name and the sender name on bKash, Nagad or Rocket should all match. A mismatch is the usual reason a payout check stalls.

Wait for the resend, turn off any call-blocking app, and reread the number you typed. If it still fails, chat with support and mention your handset make and model.

Number and password first, then the code we send to your registered SIM. Expect that code each time you sign in until the new handset is recognised.

Speak to support before you switch SIMs. We verify the old number and the new one before any move, because that number is how we reach you about your wallet.

Access depends on your local law and eligible regions. If you are travelling, ask support first — a sign-in from an unexpected country can trigger a security hold on the account.
Reference

Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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