Reference

Read The Rules Behind Your Account

Our account terms, privacy wording and eligibility rules sit on one page, written short enough to read on a phone between overs.

Plain-English account termsEligibility by local lawPrivacy and cookiesWallet rules for bKash, Nagad, RocketAsk us before you open
Explore the Lobby Read FAQ
nagavai Read The Rules Behind Your Account
DATA AND ACCESS

How nagavai Stores Data And Checks Logins

Data rules sound abstract until a withdrawal is held because a name does not match. Our check confirms that the wallet you funded from — bKash, Nagad, Rocket, Upay or your bank — carries the same name as your account, and we ask you to explain the gap rather than guess at it. Login is tied to a one-time code sent to your number, so a leaked password on its own is not enough. Retention follows the same logic: payment and account records stay while your account is open, and for the period local bookkeeping rules require afterwards.

What we keep Account details, wallet records from bKash, Nagad, Rocket, Upay and bank transfers, login history, and the versions of these terms you accepted. Nothing beyond what running your account and our record-keeping duties need.
Cookies and device data Session cookies keep you logged in, while a small set of others show us which pages load slowly on mobile. You can clear them in your browser, though you will have to log in again afterwards.
Login and code safety Every login needs the one-time code sent to your number. We never ask for that code in chat, email or a phone call, and no one from nagavai will ask you to install a screen-sharing app.
Records and change requests Payment and account records stay while your account is open and for the period local bookkeeping rules require after it closes. Ask us to correct a wrong name or number and we will check it.
REACHING OUR DESK

Open Chat To Reach The Legal Desk

Legal questions rarely arrive at a convenient moment, so we keep three ways to reach us open inside your account. Start with chat when it is about wording you have just read, and we will point you to the exact clause. Email works better for document checks and data requests, where you may need to attach a screenshot from bKash, Nagad or Rocket. If your question is about one specific transfer, send the wallet name, the amount and the reference number in your first message.

Team online

Chat from your account

Quickest route for wording you have just read. Open the chat panel inside your logged-in account, paste the sentence or clause, and we will point you to the part it comes from.

Email the legal desk

Use email for document checks, data requests and anything you want left in writing. Attach a screenshot of the bKash, Nagad or Rocket transfer when your question is about a payment.

Wallet verification help

If a withdrawal is held for a name or wallet mismatch, send the wallet name, amount and reference number in one message so the check can move without a second round trip.

Check The Answers To Legal Questions

The legal questions we get most often come down to three things: where you can open an account, what we do with your data, and what happens when a wallet name does not match. Everything below covers those, plus how to ask for a correction. If yours is not answered here, chat and email both reach the same desk.

Yes. It depends on your local law and the eligible regions we serve, so we may not be able to offer cricket markets, live casino tables or slot rooms in every area.

Usually a photo ID and a look at the wallet you paid from. If your bKash, Nagad or Rocket name does not match your account name, we ask you to explain before releasing anything.

Message us from the email on your account and ask. We confirm it is you, then send what we keep: account details, payment records and the login history tied to your number.

We can, and we do. Passing your account to someone else, running more than one account to get around a rule, or funding from another person's wallet all count as breaches.

The revision date on this page moves with every change, and the terms you accepted stay in force until a new version replaces them. We also show the change inside your account.

bKash, Nagad, Rocket, Upay and bank transfer. Each has to be in your own name, and a transfer from a wallet that is not yours can hold a withdrawal while we check it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoPrivacy PolicyAccountRegisterInfoNagavai Glossary

Related pages

nagavai Bangladesh nagavai App Baccarat LightFlash About Us Nagad Payment Gateway